ptemp

flying high

Phone transfers during contingencies/BCP

Current setup
6236 8820 is the PhoneNet number Members call.
6838 5038 is where the peace-time IVR system is.
During peace-time, 8820 is configured to auto-forward all calls to 5038.
626 00 899 is the remote activation code for PhoneNet (6236-xxxx) lines.
6556 3975 is the hunting line number at KDH (i.e. calls to this number will hunt among 6556 3975 to 6556 3979).

If you want to listen to phone messages or change PIN, call 5038
If you want to forward hotline calls to KDH in BCP:
• de-activate existing call-forwarding (to 5038); then
• activate call-forwarding to KDH’s hunting line (3975)
To de-activate call-forwarding
Key Activation code 626 00 899
Key 8-digit phone to be transferred 6236 8820
To de-activate forwarding # 05
Key PIN No. 68 131
To activate call-forwarding to KDH
Key Activation code 626 00 899
Key 8-digit phone to be transferred 6236 8820
To forward all calls * 05
Key PIN No. 68 131
Key Destination phone/extension 3975

After the BCP, to revert hotline calls back to original state:
• de-activate existing call-forwarding (to 3975); then
• activate call-forwarding to Shenton Way’s hunting line (5038)
To de-activate call-forwarding
Key Activation code 626 00 899
Key 8-digit phone to be transferred 6236 8820
To de-activate forwarding # 05
Key PIN No. 68 131
To activate call-forwarding to KDH
Key Activation code 626 00 899
Key 8-digit phone to be transferred 6236 8820
To forward all calls * 05
Key PIN No. 68 131
Key Destination phone/extension 5038